Refund policy

Returns & Exchanges

When you shop with us, we want you to be completely satisfied. If you are not happy with your purchase you can return it to us for a full refund, provided the products are returned in saleable condition, and you inform us within 7 working days of receiving the goods. The cost of returning the goods to us is your responsibility. We recommend the use of a recorded delivery service. 

Please do not return an item without informing us and please ensure that all returned goods are clearly marked with your name and order details. Please return products in a saleable condition, unsoiled and with no damage to the container, lid, seal or label. We recommend the use of a recorded delivery service. Please note that we do not issue refunds if the product has been opened. This does not affect your statutory rights. Return to address listed in item 2 (Contacting Us).

If you receive your order and find that it has been damaged, or is not the item which you ordered, we will refund or exchange the item, including the cost of delivery, and the cost of returning the goods to us. We may ask you for a photo of the problem, the Lot or Batch number of the product, the product code, the expiry date and we may ask you for proof of purchase from us.