By registering for Subscribe & Save purchases at Igennus Healthcare Nutrition, you are accepting the following terms & conditions:
9.1. Subscribe & Save customer account required
You must have an end-user account here at Igennus Healthcare Nutrition, a valid email address, and a credit card and/or debit card to participate in our Subscribe & Save programme.
9.2. Subscribe & Save order placement
Select ’Subscribe & Save’ on the product’s detail page. Select the quantity and schedule delivery that works for you, from monthly to 3-monthly.
By placing a Subscribe & Save order, you authorise Igennus Healthcare Nutrition to automatically place and ship recurring orders for your selected subscription item/s. After placing your first order, you can amend the date for your future orders from the ‘Manage subscriptions’ section of your account.
9.3. Subscribe & Save final order amount
Your Subscribe & Save order's final total may vary due to shipping costs.
Your order total will include shipping cost – it will be applied based on the shipping method you selected on your initial Subscribe & Save order, e.g. if you select standard delivery on your original order, this shipping method will be used for all subsequent Subscribe & Save orders unless and until you change the shipping choice yourself.
Your actual shipping cost will be the current rate for your chosen shipping method. If you want to change your Subscribe & Save delivery address, you can go to your account section, log in and edit your shipping or billing details.
Shipping for orders valued above £50 is always free for UK mainland orders via tracked delivery.
Subscribe & Save orders are part of the Igennus Healthcare Nutrition rewards programme and points will be earned based on Subscribe & Save spend (10 reward points per £1.00). Points can be exchanged for discount coupons that can be redeemed against one-time purchase products and subscription orders.
9.4. Subscribe & Save order minimum
The minimum term of 3 orders is required before you can cancel your recurring order.
9.5. Subscribe & Save order payment
By placing a Subscribe & Save order, you authorise Igennus Healthcare Nutrition to charge the credit/debit card you provided for subsequent Subscribe & Save orders until you cancel your Subscribe & Save order. Unless modified by you, the credit card you used to set up the initial Subscribe & Save order will be charged for subsequent orders. Subsequent orders will not be charged until the day the order is placed and forwarded for processing.
Credit or debit cards are the only valid payment types accepted for Subscribe & Save orders. Coupons will not be accepted.
9.6. Failed transactions
If your credit card is declined at the time of initial or subsequent Subscribe & Save order placement, your order will not be placed or despatched; you will be notified by email that your Subscribe & Save payment has failed and you will need to update your credit card information. We will attempt to process payment 3 times using your chosen payment method, once per day, before your subscription is cancelled. Once your payment information is corrected, your Subscribe & Save order will be processed. To update your credit card information, you can go to your account section and update your credit card information.
9.7. Subscribe & Save order notification
You will receive an order confirmation email after each Subscribe & Save order is processed and shipped. You will receive a reminder of your next order 3 days prior to your next shipment. Any changes to your next order must be made at least 1 day before your shipment date.
9.8. Subscribe & Save back-ordered items
To prevent overselling, if we do not have products in stock, we will not charge you for unprocessed orders. We will retry your transaction when stock is restored. Any back-ordered Subscribe & Save order item(s) will be shipped as soon as they become available.
A back-ordered item will not affect the Subscribe & Save order schedule for the back-ordered item. Subsequent Subscribe & Save orders of that item will continue to be shipped according to the schedule you specified on setup of your account.
9.9. Cancellation of Subscribe & Save orders
A minimum term of 3 orders is required before cancellation.
You may cancel your Subscribe & Save subscription by going to ‘Manage subscriptions’ found in your account. You may modify or cancel your Subscribe & Save order up to 1 day prior to your next order.
Cancelling a Subscribe & Save order/item will stop all future shipments of that order.
Should you return to the Subscribe & Save programme after cancellation, you must create a new Subscribe & Save order.
9.10. Early cancellation of Subscribe & Save orders
By subscribing to this service, you agree to a minimum commitment of 3 orders.
You may request to cancel their subscription prior to fulfilling the minimum order requirement. Early cancellation will only be approved when the full value of the discounts previously applied is paid.
Failure to pay the required amount will result in the subscription remaining active until the minimum order requirement is met or payment is received.
By subscribing, you acknowledge and agree to these early subscription cancellation terms & conditions.
9.11. Changing your Subscribe & Save order
Modifying subsequent Subscribe & Save orders is easy. Simply log in to your account and select ‘Manage subscriptions’.
9.12. Acceptance of Subscribe & Save terms & conditions
By placing a Subscribe & Save order you are agreeing to be bound by these Subscribe & Save terms & conditions, as well as our general terms & conditions.
Please read the terms & conditions carefully before making any orders with us and contact us or a legal advisor if you have any questions. By placing an order with us, you confirm that you have read, understood and agree to the terms & conditions and that you agree to be bound by them. If you do not agree to be bound by all of the terms & conditions, please do not proceed and please do not place orders with us.
