Returns

When you shop with us, we want you to be completely satisfied. If you are not happy with your purchase, you can return it to us for a full refund, provided you inform us within 30 days of receiving the goods. The cost of returning the goods to us is your responsibility. We recommend obtaining proof of postage.

If you receive your order and find that it has been damaged, is defective in any way, or is not the item which you ordered, please contact us.

Please do not return an item without informing us and please ensure that all returned goods are clearly marked with your name and order details. Please return products in a saleable condition, unsoiled and with no damage to the container, lid, seal or label. Please note that we do not issue refunds if the product has been opened. This does not affect your statutory rights.

Our return address for the UK and EU is: Igennus Healthcare Nutrition, St John's Innovation Centre, Cowley Road, Cambridge, CB4 0WS, UK.

Our return address for the USA is: Pharmepa Inc. 7965 Silverton Avenue, Suite 1302, San Diego, CA 92126, US.

Please contact us on 01223 421434 (+44 1223 421434 from outside UK) or via email to support@igennus.com if you have any questions or queries regarding your return. Please note that returns can take between 7-10 business days to receive and process, although we will do our best to minimise any delay.