Subscribe & Save Terms & Conditions
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By registering for Subscribe & Save purchases at Igennus Healthcare Nutrition, you are accepting the following Terms and Conditions:
Subscribe & Save customer account required:
You must have an account here at Igennus Healthcare Nutrition, a valid email address, and a credit card and/or debit card to participate in our Subscribe & Save programme.
Subscribe & Save order placement:
Select ’Subscribe & Save’ on the product’s detail page. Select the quantity and schedule delivery that works for you, from monthly to 3 months. By placing a Subscribe & Save order, you authorise Igennus Healthcare Nutrition to automatically place and ship recurring orders for your selected subscription item/s. After placing your first order, you can choose the date for your future orders from the ‘Manage subscriptions’ section of your account.
Subscribe & Save order final order amount:
Your Subscribe & Save order's final total may vary due to shipping costs. Your order total will include shipping cost – it will be applied based on the shipping method you selected on your initial Subscribe & Save order, e.g. if you select standard delivery on your original order, this shipping method will be used for all subsequent Subscribe & Save orders unless and until you change the shipping choice yourself.
Your actual shipping cost will be the current rate for your chosen shipping method. If you want to change your Subscribe & Save delivery address, you can go to your Account section, log in and edit your shipping or billing details.
Shipping for orders value above £20 is always free for UK mainland orders.
Discount coupons and special offers (including free gifts) cannot be applied to Subscribe & Save orders.
Subscribe & Save orders are part of the Igennus Healthcare Nutrition rewards programme and points will be earned based on Subscribe & Save spend (10 reward points per £1.00). Points can be exchanged for discount coupons that can be redeemed against one-time purchase products.
Subscribe & Save order minimum:
The minimum term of 3 orders is required before cancellation.
Subscribe & Save order payment:
By placing a Subscribe & Save order, you authorise Igennus Healthcare Nutrition to charge the credit/debit card you provided for subsequent Subscribe & Save orders until you cancel your Subscribe & Save order. Unless modified by you, the credit card you used to set up the initial Subscribe & Save order will be charged for subsequent orders.
Subsequent orders will not be charged until the day the order is placed and forwarded for processing.
Credit or debit card payments are the only valid payment types accepted for Subscribe & Save order payment. Coupons will not be accepted.
Subscribe & Save orders cannot be processed in the same transaction as One-time purchase products.
Failed transactions
If your credit card is declined at the time of initial or subsequent Subscribe & Save order placement, your order will not be placed or despatched; you will be notified by email that your Subscribe & Save payment has failed and you will need to update your credit card information. We will attempt to process payment 3 times using your chosen payment method, once per day, before your subscription is cancelled. Once your payment information is corrected, your Subscribe & Save order will be processed. To update your credit card information, you can go to your Account section and update your credit card information.
Subscribe and Save order notification:
You will receive an order confirmation email after each Subscribe & Save order is processed and shipped. You will receive a reminder of your next order 7 days prior to your next shipment. Any changes to your next order must be made at least 2 days before your shipment date.
Subscribe and Save back-ordered items:
To prevent overselling, if we do not have products in stock, we will not charge you for unprocessed orders. We will retry your transaction when stock is restored. Any back-ordered Subscribe & Save order item(s) will be shipped as soon as they become available.A back-ordered item will not affect the Subscribe & Save order schedule for the back-ordered item. Subsequent Subscribe & Save orders of that item will continue to be shipped according to the schedule you specified on setup of your account.
Cancellation of Subscribe & Save orders:
The minimum term of 3 orders is required before cancellation.
You may cancel your Subscribe & Save subscription by going to ‘Manage subscriptions’ found in your Account. You may modify or cancel your Subscribe & Save order up to 2 days prior to your next order.
Canceling a Subscribe & Save order/item will stop all future shipments of that order.
Should you wish to sign up to this process again, you will need to create a new Subscribe & Save order.
Changing Your Subscribe & Save order:
Modifying subsequent Subscribe & Save orders is easy. Simply log in to your Account and select ‘Manage subscriptions’.
Acceptance of Subscribe and Save terms and conditions:
By placing a Subscribe & Save order you are agreeing to be bound by these Subscribe & Save terms and conditions, as well as our general terms and conditions.
Need help?
For help in setting up a subscription, or for nutritional guidance regarding supplements, send us a message on live chat.
Igennus Healthcare Nutrition reserves the right to update or revise these Subscribe & Save terms and conditions at any time. If Igennus Healthcare Nutrition makes material changes to these Subscribe & Save terms and conditions, we will provide notice on the website for 30 days. If you do not accept these terms and conditions or any changes proposed by Igennus Healthcare Nutrition, you may cancel your Subscribe & Save order.
Igennus Healthcare Nutrition reserves the right to modify or terminate this programme at any time without prior notice.