It is very difficult to say how quickly you will notice benefits because factors such as age, weight, condition and lifestyle can all affect how quickly the fatty acids can be effectively used by the body. Of all the factors known to influence the effects of omega-3 on any one person, the most important is their baseline (or starting point!) omega-3 levels – better known as the ‘omega-3 index’. Those individuals who have lowest omega-3 levels will need to take higher amounts and for longer than individuals with a higher omega-3 index. The simplest way to maximise the health benefits from taking one of our omega-3 supplements is by taking the Opti-O-3 fatty acid biomarker test. By providing us with a small amount of blood (a simple process that can be performed in your own home using a lancet finger-prick device included with the test kit), our laboratory will identify your current levels. Using this information in conjunction with your weight, we calculate the bespoke dose required to help raise your omega-3 levels to those associated with clinical improvements.With a personalised dose that matches your individual requirements, it takes the guesswork out of supplementation and optimises the speed with which the active ingredients start to provide noticeable benefits.As a standard guideline however, conditions relating to mental health are often the quickest to respond, whilst those affecting the heart, energy, brain performance and cellular health may take several months. We recommend that individuals should take our products for a minimum of three months to show noticeable beneficial effects, though scientific studies show that those taking fatty acids for six months or more benefit from even greater improvement to symptoms.

While most glucosamine is derived from shellfish, the Glucosagreen hypoallergenic glucosamine in our products is derived from the fungus Aspergillus niger. As it is a plant-based source of glucosamine hydrochloride (HCL), Glucosagreen glucosamine is suitable for those with shellfish allergies, and is also the best source for purity.

Glucosamine hydrochloride has approximately 85% working glucosamines compared to 65% in the sulphate form, making it purer and more easily absorbed in the body.

Vitamin D, made in the skin from exposure to sunlight, is extremely important for our health and any excess is converted to harmless by-products; however excessive vitamin D intake from supplements can result in raised blood calcium levels – a condition known as hypercalcaemia.Whilst vitamin D is removed from our oils during the purification process, allowing high omega-3 EPA doses to be taken safely, we do recognise the vital role vitamin D plays in almost all aspects of our health. Recent research shows that vitamin D works alongside EPA to further support many of its health benefits, particularly in the brain and central nervous system. It is for this reason we put vitamin D back into those of our products that are designed to support optimal wellbeing or specifically target the brain. As with all of our products, the doses are kept well within the upper tolerable limit whilst still providing the high levels needed for optimal health. It is perfectly safe to take 6 capsules of Maintain or mix Maintain with MindCare without being at risk of vitamin D toxicity.

Many of customers choose to take our products long-term, often in high-doses. As vitamin A is a fat-soluble vitamin, excess levels are stored within the body, which can result in highly toxic levels. For this reason, all vitamin A is removed from our oils during the purification process.

Studies show that pure EPA is more effective for cholesterol management than oils containing EPA & DHA. This is because, unlike DHA-containing fish oils, high-purity EPA products do not raise low-density lipoprotein cholesterol (‘bad’ LDL-Cholesterol).EPA inhibits an enzyme called HMG-CoA, which regulates the rate of cholesterol production in the body. As with recommendations for high blood pressure, the amount of EPA needed is relatively high; we would therefore recommend 4 capsules of Pharmepa RESTORE to achieve 2 grams of EPA daily.

Some of our products now contain natural lemon oil which significantly improves the flavour of the oil and so it is perfectly fine to split capsules if necessary. Splitting capsules of highly concentrated oil without the lemon oil flavouring is not generally advisable as they have a strong fish flavour. We developed Vegepa Orange Bursts for children and adults who have problems swallowing capsules. These contain a paste inside, and have a pleasant orange taste. They are sugar-free and naturally flavoured. If the flavour of the oil is not an issue, there is no harm in squeezing out the contents just before use.

Taking EPA- and DHA-containing supplements is extremely beneficial to both mother and child during breastfeeding months. For those who choose to take our pure EPA products, we recommend eating moderate amounts of oily fish to support DHA levels, important for infant brain development. Opt for smaller, short-lived species such as mackerel, anchovies and sardines to minimise intake of heavy metals. Alternatively, our EPA- and DHA-containing products provide comprehensive support for those women who choose not to consume oily fish whilst breastfeeding.

Taking EPA- and DHA-containing supplements is extremely beneficial during pregnancy (an intake of 250 mg/day of DHA is advised during the last trimester), but it is advisable to make your GP aware. A GP should be able to spot anything in your personal history that may give reason to avoid supplementation during pregnancy – for example, placenta praevia, a complication of pregnancy that can result in pre-term bleeding, which could be exacerbated by the blood-thinning effects of EPA.Q: What about toxins and heavy metals during pregnancy? Regarding concerns about heavy metals, our products are highly purified to remove contaminants. For those who choose to take our pure EPA products, we recommend eating moderate amounts of oily fish to support DHA levels, important for brain development, or to swap to one of our EPA/DHA blends during the last trimester when DHA requirements are at their highest. Alternatively, our EPA- and DHA-containing products provide comprehensive support for those women who choose not to consume oily fish whilst breastfeeding.Glucosamine in Omegaflex supplements should not be taken by pregnant women.

No, we encapsulate all our products. When unsaturated fatty acids in liquid form are exposed to the air, they react with oxygen and can go rancid; the capsule protects the oil from this process. Consequently, our products do not have to be refrigerated and have a longer shelf life than liquid oil products.There are lots of exciting new technologies becoming available to protect liquids from oxygen and ensure their long-term stability. We are always open to useful improvements; in the future we hope to be able to offer a liquid oil that meets the same strict stability criteria we have for our capsules so watch this space!

Yes, there is increasing research to indicate that taking an EPA-rich supplement may boost the effectiveness of antidepressants in some people. The addition of a daily dose of omega-3 EPA to regular antidepressant treatment has been shown to significantly improve symptoms including anxiety, sadness, decreased sexual drive and suicidal tendencies.

Much of the early evidence suggesting that glucosamine can impact negatively on glucose levels came from animal studies. No human studies have shown that glucosamine raises blood glucose levels, possibly because the amount of glucosamine within supplements simply isn’t enough to elicit a response, therefore there is no evidence to suggest that that the levels of glucosamine in our supplements raise any safety concerns for diabetics.

The heart health contraindications of calcium relate to those supplements derived from rock or limestone. Our calcium is derived from a natural food source – a type of seaweed, which is more bioavailable in the body and is readily utilised. Unfortunately, the body struggles to absorb rock-derived calcium, which is therefore then free to travel around the circulation and become deposited in arterial plaque. It is this calcified arterial plaque clogging arteries that leads to an increased risk of heart attack and stroke. Dr Nina Bailey explains in more detail here.

People with diabetes have a reduced capacity to make long-chain fatty acids and are at a higher risk of cardiovascular and nerve problems. Supplementing with omega-3 is extremely beneficial for people with diabetes, as a way of decreasing the risk of associated health problems long term. Ubiquinol coenzyme Q10 (CoQ10) is also extremely beneficial for those taking statin medication, as statins directly impair the production of CoQ10, leading to potential deficiencies of this essential energy-supporting nutrient. Our dedicated describes in detail the lifestyle and dietary factors shown to help manage the condition and associated side effects.

Yes, in fact a combination of statins and EPA has been shown to reduce cholesterol levels more effectively than either substance individually. Statins, like EPA, inhibit an enzyme called HMG-CoA, which regulates the rate of cholesterol production in the body. The positive outcomes are most prominent in those individuals who maintain an AA to EPA ratio of <3. The AA to EPA ratio is a biomarker of inflammatory status and you can find information on how to check your AA to EPA ratio and your Omega-3 index by reading here: Opti-O-3 fatty acid biomarker test.Ubiquinol coenzyme Q10 (CoQ10) is also extremely beneficial for people taking statin medication, as statins directly impair the production of CoQ10, leading to potential deficiencies of this essential energy-supporting nutrient. Many statin users experience general fatigue and restless leg symptoms such as twitching, throbbing, cramping that can be helped by supplementation with ubiquinol.

Whilst none of our products are formulated specifically for animals our ingredients are, where possible, 100% natural and highly bioavailable and so should pose little risk to animals. We have very strong anecdotal reports of our products providing benefits to people’s pets (especially Omegaflex for joint problems in dogs), and many of the ingredients are in fact added to pet foods for their proven health benefits. We would recommend seeking professional veterinary advice if you would like to try our products with your pet but have concerns, to ensure safety with any specific existing medical condition or any contraindications with medications. Should any adverse reactions occur as a result of using our products with animals, cease use immediately. Vegepa Orange Bursts are not suitable for dogs due to the natural sweetener Xylitol.

Vitamin E in some of our products is soya-derived. During the manufacturing process, however, all protein materials are removed and the final product is therefore non-allergenic and safe for individuals who are sensitive to soya protein (only the protein fraction is capable of inducing a response in those who are sensitive). We are transitioning most of our products to a new non soya-derived vitamin E source, meaning all of our products will then be soya free.

Salicylates are chemicals that can trigger symptoms in conditions such as ADHD and are commonly found in citrus fruit such as oranges. Whilst we use natural orange oil to mask the taste of the fish oil, we have ensured the product is free from salicylates and is therefore safe for children with ADHD. Vegepa Orange Bursts are also free from artificial colourings and flavourings.

Whilst fishy reflux can be an unpleasant side effect experienced from fish oil consumption, it is not common. We advise taking our capsules with food to reduce the risk of reflux, and the recent addition of natural lemon oil to some of our products further helps to overcome any reflux problems.

No, you don’t have to create an account with us to place your order, you can simply check out as a guest. 

Setting up an account on our website is especially useful if you order our products regularly as it will save you from having to enter your address details manually every time. You can also view any previous orders, profit from our reward scheme, or save a few extra pounds with a subscription. If you want to find out more about rewards and subscriptions, please refer to the Reward Scheme or Subscribe & Save tab in the FAQs.

Once you have added all the products you would like to order to your basket, go to your shopping cart and click on ‘Check Out’. This will take you to the page where you put in your address details. On the right side of the screen, you should see the products you would like to order and a field for a discount code underneath. Simply type in your code and click ‘Apply’. You should then see this deducted from your total order value.

We try to dispatch orders on the same working day they are placed, which means we cannot guarantee that we will be able to stop an order from being sent out once it has been placed. However, if you contact us close to the time you placed your order, we will do our best to cancel it for you. If you cancel your order after we have dispatched the products, then we ask you to return the products to us in saleable condition. For contact details please refer to the ‘Contact us’ section on the website.

You can pay by PayPal, Google Pay, or with a credit or debit card. We accept VISA, MasterCard, and American Express.

For an additional shipping charge, we send our products to most international destinations. However, please be aware that for all non-EU countries it is your responsibility to check local regulations regarding the importation of food supplements. If, for any reason, you are unable to import our food supplements due to local market regulations, any fees charged to us for returning the goods will be deducted from your refund once the goods are received back at our warehouse.

This depends on the order value, the country the order goes to, and the delivery service selected. In the UK, your order qualifies for free 2nd class postage if the order value exceeds £20. Please refer to the ‘Delivery’ section on the website for detailed information.

Our check-out page does not currently allow you to add special delivery instructions. If you have any specific requirements for your delivery, the best option is to choose DPD Next Business Day delivery. DPD will usually send you an email or text message on the day your order is due to be delivered, with the option to let them know directly where to leave your parcel or when to attempt delivery again in case you are not in.

Orders within the UK should reach you within 1-2 working days for 1st class or 3-4 working days for 2nd class service. For orders within the EU, please allow 5-7 working days, and 7-14 working days for the rest of the world.

If you have not received your order and it is not being held at your local post office, please report it to us via email or phone. If your order was sent with a tracked service, we may be able to locate it for you. Otherwise, we will do our best to find out why it hasn’t reached you yet and send a replacement or offer a refund if it can indeed be considered lost.

If you have changed your mind and want to return your order, please inform us within 7 working days of receiving the products. As long as they are in saleable condition, simply make sure that the contents of your parcel are clearly marked with your name and order details and send them to the address provided in the ‘Returns’ section on our website. Postage costs are your responsibility and we recommend obtaining proof of postage. On receiving the goods, we will issue a full refund.

Usually, your local authorities will contact you directly with further instructions on how to claim your parcel. As stated in the ‘Deliveries’ section on the website, it is your responsibility to check local import regulations when placing an order from a non-EU country. Igennus does not accept responsibility for charges imposed on you upon import. If the parcel gets returned to us, any fees charged to us for returning the goods will be deducted from your refund.

By placing a Subscribe & Save order, you authorise Igennus Healthcare Nutrition to charge the credit card you provided for subsequent Subscribe & Save orders until you cancel. Unless modified by you, the credit card you used to set up the initial Subscribe & Save order will be charged for subsequent orders. Subsequent orders will be charged the day the order is placed and forwarded for processing.Credit Card and Debit Card payment will be the only valid payment types accepted for Subscribe & Save order payment. Coupons will not be accepted.Subscribe & Save orders cannot be processed in the same transaction as One-time purchase products.

In order to process your recurring payment, our payment provider Braintree needs to keep some record of your payment details. How this works is that rather than storing your card details, an encrypted key that is unique to us, our payment provider, and your payment card, is generated and kept in their system in order to charge your card every time your order is due to be sent. This is the gold standard of internet payment security. If you still have any concerns, please don’t hesitate to contact us directly.

Your card will be charged on the same day your order is due to be sent out.

Discount coupons and special offers cannot be applied to Subscribe & Save orders. However, you will earn reward points on your Subscribe & Save orders.

There’s a minimum term of 3 orders required before cancellation. After that you can cancel at any time in your account.

You can make changes and cancel your subscription online in your account under ‘Manage Subscriptions’. Below the product picture there’s a tab that says ‘Cancel/Amend Subscription’. If you click on there, it gives you several options to make changes to your existing subscription, including cancellation after a minimum of 3 orders.

Yes, you can change your order frequency in your account by going to ‘Manage Subscriptions’ and clicking on ‘Change frequency’ on the right side below your payment information.

Absolutely, you can make changes to your address and shipping method, you can change your payment card, and you can change the quantity for every subsequent order by clicking on ‘Manage upcoming orders’. If you want to subscribe to a different product, please cancel your subscription for the product you don’t want anymore and set up a new one for the product you would like instead.

You can skip individual orders by managing your upcoming orders in your account on your ‘Manage Subscriptions’ page. You can also change the frequency if you find you are regularly getting too many boxes/bottles.

You can earn reward points by making purchases online, referring friends to Igennus, liking us on social media and submitting product reviews.

You will earn 5 reward points for every full £1.00 you spend at Igennus. From time to time we may offer extra reward points during special promotional periods. To ensure you are kept in the loop about our promotions, please subscribe to our mailing list.Points for other activities vary and are subject to change. For example, you might earn 1000 points for referring a friend, which can be redeemed for a £10 off discount code.

Each point is worth £0.01, so with 5 points earned for each full £1.00 you spend in our shop, we are offering an equivalent 'cashback' value of 5%.

When you are signed into your account at our online shop, you will see a new tab called ‘Rewards’ at the bottom left hand side of our pages. Your total points balance and discount codes can be found in the ‘Redeem Rewards’ tab and details of activities in the ‘Earn Points’ tab.

The activities that earn you reward points will create various discount codes into your rewards tab. You simply choose which codes you want to redeem and spend when you go to checkout to place an order. Please bear in mind that you can only use one coupon code at a time with your order.

No, your reward points can be redeemed whenever you are ready to place your next order.

To redeem your reward points, you will need to use the generated discount code with your order. Unfortunately, only one discount code can be applied per order, so you won’t be able to combine your reward points with another code.